We have a 7-day return policy, which means you have 7 days after purchasing your item to request a return.
To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.
If you picked up your items in store, or had your items delivered, you should return the item in person.
If your order was shipped, please contact us at email@example.com If your return is accepted, we’ll send you instructions on how and where to send your package. Once we receive your return, it will be inspected to make sure it is in saleable condition and we will issue a refund, less the shipping charges, to your original method of payment. Items sent back to us without first requesting a return will not be accepted.
You can always contact us for any return question at firstname.lastname@example.org.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Special Orders/Personalized items are not returnable, so please take special care when giving instructions for customization. Certain types of items cannot be returned, such as personal care goods and food. Please get in touch if you have questions or concerns about your specific item. We cannot accept returns on holiday items, sale items or gift cards.
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method, less the shipping charges. Please remember it can take some time for your bank or credit card company to process and post the refund too. Refunds for approved return requests made after 7 days from the date of purchase will be issued in the form of a store gift card.