Does in-store pickup include curbside?
Yes! Please let us know your preference. Both curbside pickup and in-store pickup require a bit of notice, so please wait for us to contact you. (We need time to gather items, wrap and package them.)
Do you offer shopping by appointment?
Of course! We offer several ways for you to shop by appointment: FaceTime, phone and in-store. We are a small store with limited staff so we require appointments to be made 4 days in advance. Due to Covid-19, we also offer appointments outside of our regular business hours for those that may feel more comfortable shopping privately. Please contact us at firstname.lastname@example.org or call us at 610.688.3222 to set up an appointment.
What is your shipping schedule?
We ship via FedEx. Once we receive your order, it will be shipped within 1 week. We will send a tracking number for your package to the email you provide once your item has shipped. If you need your item(s) shipped out immediately, please let us know in the "General note about your order" section. We make every effort to meet our customer's requests. Please note that FedEx picks up all outgoing shipment from our store by 3 p.m. Monday - Friday. We do not ship on Saturday or Sunday.
What is your local delivery schedule?
Local delivery items will be delivered within 1 week. Once we receive your order, we will contact you regarding a date for delivery. If you need your item(s) delivered in a specific time frame, please let us know in the "General note about your order" section. We make every effort to meet our customer's requests. Please note that we do not deliver on Sundays, and same day delivery is not available at this time.
Will sales tax be charged for my purchase?
We collect sales tax for the states that require it by law.
Does The Little House Shop ship internationally?
We do not offer International Delivery at this time.
Will I be refunded the full amount of my purchase?
All properly completed returns will be subject to The Little House Shop's Return Policy and will be credited based on the original price paid, including any applicable sales tax. However, shipping charges will not be credited back.
What if my item comes damaged or is defective?
In such an event, please contact us at email@example.com or 610.688.3222 and report the nature of the damage/defect. Please preserve all packing materials as we need these to file a claim with FedEx. If your shipping carton is damaged in any way (major dents, holes, moisture) please take photos of both the outside of the carton and the contents. Once you report your damage claim, we will arrange for either a replacement item to be delivered or for you to be credited back for all charges to your original form of payment.
What are your store policies regarding Covid-19?
We take the health and safety of our customers and staff seriously. We require all customers and employees to wear masks at all times. Masks must cover both the mouth and nose. We are not able to offer exceptions to this rule.
Employees are required to take their temperature at the start of their shift.
We ask that you sanitize your hands as you enter the store. Hand sanitizer is provided at the entrance of the store, as well as various locations throughout the store.
We ask that if you have travelled out of the state of Pennsylvania recently that you contact us via email or phone to shop over the phone or make a FaceTime appointment.